Customer Reviews

Our aim is always to ensure that you as a customer are satisfied - and it is our aim to constantly improve. Your opinion is therefore very important to us and we would be delighted if you would take a few moments to share your impressions and feedback with us.

For a review of our products, our services or our store you can simply use one of the following links:

Logo GoogleLogo Trustpilot

In addition to the rating on Google and Trustpilot, you can also submit your reviews here in the store.


To ensure that your review is transparent for you and other customers and to protect against fake reviews, we explain here how we handle reviews.

We do not offer any benefits for writing positive reviews. The opinions expressed in the comments only reflect the views of our customers.

We also do not offer any benefits for withdrawing a negative review. However, before you write a negative review, we would appreciate it if you would contact us first. We are sure that we can find a satisfactory solution!

By the way, every review submitted via our store is checked for authenticity before publication. This ensures that reviews only come from buyers who have actually purchased or used our products.


You can rate products with up to 5 stars (1=bad to 5=very good). In addition, you can supplement this with comments and pictures. The average of the ratings of a product is then calculated.

The verification is done

  • by manual verification in the form of a comparison of the rating with the order history in the merchandise management system in order to make a previous product purchase a necessary condition for publication.
  • by sending individualized links after an order has been completed. These lead to an online rating form and ensure that access to the rating function is only granted to consumers who have actually purchased a product.


We use as an independent rating system. also takes various measures to ensure that posted reviews are genuine and only from consumers who have actually used or purchased the goods.

If or we determine that the review is not legitimate, has anomalies or evidence that the purchase of the goods or services cannot be presented, it will be deleted.

Comments and ratings will also be removed if they contain offensive, slanderous, inflammatory, defamatory or otherwise illicit or unethical terms or phrases.